Frequently Asked Questions
Company
What is House of Hone?
House of Hone is a UK-based independent jewellery brand making bold, featherlight, customisable statement earrings for women who refuse to compromise. Every pair is handcrafted in small batches with real intention — designed to go everywhere life takes you and remind you exactly who you are while you're there.
Why do you exist?
Because bold and comfortable should never have been a choice. And because earrings have a power that goes way beyond accessorising — they can lift your mood, restore your confidence and remind you of who you are on the days you most need it. House of Hone exists to put that feeling in your ears every single day.
Where are you based?
Because bold and comfortable should never have been a choice. And because earrings have a power We're based in Kingston upon Thames, right on the doorstep of the university's art department — a daily reminder that creativity is everywhere and colour should never be an afterthought. goes way beyond accessorising — they can lift your mood, restore your confidence and remind you of who you are on the days you most need it. House of Hone exists to put that feeling in your ears every single day.
Where can I find you on social media?
Come and find us! We're on Instagram at @house_hone and on TikTok at @house_of_hone. We'd love to see you there.
How do I contact you?
Drop us an email at customerservice@houseofhone.com. We monitor emails between 9:30am and 4pm, Monday to Friday, excluding bank holidays. We'll always get back to you as fast as we can.
Product
What are the earrings made of?
The acrylic pieces are backed with solid walnut and sealed with hand-poured beeswax. Ear posts and backs are sterling silver. Earring hoops are either sterling silver or 14ct gold filled. The leverback findings on the feather tassels are stainless steel — not sterling silver — though they should be suitable for most ears. And the feathers? Sustainably sourced ostrich feathers from UK farms. Beautiful, guilt-free and absolutely worth it.
How do I wear them?
Pop them in and proceed to look and feel flipping fabulous. That's genuinely it. Most of our earrings are 3-in-1 — wear the acrylic shape with the feather tassels, just the acrylic shape on its own, or just the feather tassels as a standalone pair. The tassels clip on and off in seconds so you can switch up your look whenever the mood takes you.
Can I wear the feather tassels as earrings on their own?
Absolutely — in fact that was a key part of the design! Just bear in mind that the leverback findings on the tassels are stainless steel rather than sterling silver. They should be fine for most ears but it's worth knowing.
Are the feathers synthetic?
Not at all — we use real ostrich feathers, sustainably sourced from UK farms. Our supplier uses feathers from farmed poultry and common game birds only. No rare, endangered or wild birds. And here's the bit we love — those feathers would ordinarily be treated as waste. We take what would have been thrown away and turn it into something truly special.
Why are the tassel findings stainless steel and not sterling silver?
Great question. The tassels are designed primarily to work as part of a pair of earrings rather than on their own — the sterling silver posts and backs on the earrings themselves are where the real contact with your ear happens. Using sterling silver for the tassel findings as well would significantly increase the cost, and we want House of Hone to be for every woman. Stainless steel is still a brilliant material and should suit most ears beautifully.
Care
How do I care for my feathers?
Your feathers are natural and they love a little TLC. Always put your earrings on last — feathers are not fans of perfume, oils or makeup. When you're not wearing them, store them flat in their box or hang them on display. They deserve to be seen even when they're having a day off.
Help — my feathers are in distress!
Even the most brilliant feathers have their off days. Maybe you got caught in the rain. Maybe the kids splashed you at bathtime. Maybe you jumped in the shower and forgot they were in — we've all been there. Maybe you just dipped one into your coffee by mistake and we're not here to judge. Whatever happened, don't panic. A quick burst of steam is all they need. Hold them gently over a steaming kettle or clothes steamer, give them a little shake and watch them fluff back up. Natural feathers are resilient — they just need the right kind of love.
How do I clean the acrylic?
A gentle buff with the polishing cloth that came with your earrings will keep them gleaming. No harsh chemicals, no scrubbing — just a little polish and they'll look brilliant.
How do I store my earrings?
The box they arrived in is the perfect home. Store your feathers flat without crushing or bending them, or hang the whole earring on display — because earrings this special deserve to be seen even when you're not wearing them.
Shipping
How will my order be shipped?
We ship via Royal Mail Tracked 48. We're a small business run by a real human, and we want to make sure your order gets the care and attention it deserves before it leaves us.
When will I receive my order?
Your feather tassels are made to order to ensure they arrive fresh and perfectly fluffy. For standard UK delivery, your order should be with you within six business days. If it hasn't arrived within ten business days of the due date, please email us at customerservice@houseofhone.com and we'll sort it.
Do you offer free shipping?
Yes! We offer free shipping on all UK orders over £100. We currently ship to UK addresses only — but watch this space!
What if my order doesn't arrive?
Please email us at customerservice@houseofhone.com and let us know. We'll get it sorted — we promise.
Returns
What is your returns policy?
Because our earrings are pierced jewellery, we're unable to accept returns for hygiene reasons — and this includes the feather tassels, which can be worn as standalone earrings. We know that's not always what you want to hear, so if you have any questions before you buy, please do get in touch. We're always happy to help you find the right pair.
What if my order is faulty or damaged?
That one's on us and we'll always make it right. Please email customerservice@houseofhone.com as soon as possible with a photo if you can, and we'll take it from there.
OMG — I've lost an earring!
Oh no, not on our watch! Email us at customerservice@houseofhone.com and tell us what happened. We'll do our very best — losing an earring is genuinely heartbreaking and we take it seriously.
Gifting
Do you offer gift wrapping?
We don't offer gift wrapping as a separate service, but here's the thing — every House of Hone order arrives in its own jewellery box, packed with bright tissue paper and ready to gift. You're already sorted.
Giving back
Why do you donate to women's refuge charities?
Because it's personal. Our founder Vikki knows first hand how hard it is to find your way back to yourself. House of Hone was built on the belief that business should empower as much as it adorns — and that means putting our money where our mouth is.
How much do you donate?
1% of our profits goes directly to women's refuge charities. Because some women need more than a beautiful pair of earrings to find their way back to themselves.
What's next?
Will there be more collections?
Oh, just you wait. We have so much in the pipeline, including a bridal collection that is going to be something very special indeed. We're not ready to say more than that just yet — but trust us, you do not want to miss it.
The best way to be first to know? Join our mailing list. Subscribers get 24 hour exclusive early access to every new collection before it opens to everyone else. First look, first pick, first in.
And in the meantime, follow us on Instagram at @house_hone and TikTok at @house_of_hone so you never miss a thing.