Terms of service

OVERVIEW Welcome to House of Hone! The terms “we”, “us” and “our” refer to House of Hone. House of Hone operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). House of Hone is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or county of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products. However, please note that colours or product appearance may differ due to device settings. Descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS AND CANCELLATIONS When you place an order, you are making an offer to purchase. House of Hone reserves the right to accept or decline your order for any reason.

Personalisation & Hygiene: Please note that orders for customised or personalised items cannot be cancelled or amended once production has begun. Due to hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING Prices for our products are subject to change without notice. Unless otherwise stated, posted prices do not include shipping and handling charges. You agree to provide current, complete and accurate purchase and account information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only. Once we transfer products to the carrier, the risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY All content included in the Services, such as text, graphics, logos, images, and the compilation thereof, is the property of House of Hone or its suppliers and protected by UK and international copyright laws.

SECTION 7 - THIRD-PARTY LINKS & TOOLS We may provide you with access to third-party tools or links to third-party websites. We have no control over these and are not responsible for their content or accuracy. Use of these is entirely at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY House of Hone is powered by Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and House of Hone.

SECTION 9 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - ERRORS AND OMISSIONS Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to infringe upon our intellectual property rights.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee that your use of our service will be uninterrupted or error-free. To the maximum extent permitted by law, House of Hone shall not be liable for any injury, loss, claim, or any direct or indirect damages of any kind arising from your use of any of the services or any products procured using the service.

SECTION 13 - INDEMNIFICATION You agree to indemnify House of Hone and our affiliates from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service.

SECTION 14 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 15 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 16 - CHANGES TO TERMS OF SERVICE We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

SECTION 17 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at vikki@houseofhone.com.

Our contact information is posted below: Trading Name: House of Hone

Legal Name: Victoria Hone trading as House of Hone

Email: vikki@houseofhone.com

Address: 19 Hawks Road, Kingston upon Thames, KT1 3DS