THE STEAM FIX

Feathers are a bit like hair. A big night out, a rainy commute, an over-enthusiastic toddler, and they can lose a bit of their zing. Nine times out of ten, a gentle burst of steam over a kettle or clothes steamer brings them straight back to life. Full care instructions are on the Care page, but the short version is: steam is your best friend, and with a little love your feathers should stay fabulous for years.

WHEN STEAM NO LONGER CUTS THE MUSTARD

Every feather has its limits. If yours have partied a little too hard and steam just isn't bringing them back, that's exactly what this guarantee is for. Send me a quick pic and I'll send you a brand new pair. Free of charge, for as long as you own them.

This applies to every House of Hone feather tassel ever sold, whenever you bought them.

HOW TO CLAIM

Before you send anything back, please email me at customerservice@houseofhone.com with:

• A photo of your feathers

• The email address you used to purchase them

• Your order number, if you still have it (don't worry if it's been a while and you've lost it. The purchase email is usually enough)

I'll take a look and get you sorted with next steps.

Please don't send your feathers back to me before you've emailed first. Anything that arrives without an email ahead of it won't be accepted.

POSTAGE

Once your claim's approved, you'll need to cover the cost of posting your old feathers back to me. I'll cover the cost of sending your brand new pair straight back to you.

A FEW THINGS THAT DON'T COUNT

This is a genuinely no-questions-asked guarantee, with just three exceptions. I can't replace feathers that have been:

• Altered by the customer

• Cut or trimmed with scissors

• Dyed a different colour

Everything else, general wear, tired fluff, feathers that have simply lived a full life, is covered.